Late Deliveries

Most packages arrive on time. Orders sometimes show up after the estimated delivery date.

Possible reasons for late delivery include the following:

• Incorrect address
• Missing apartment, building, floor, or unitnumber
• Severe weather conditions
• International customs procedures

The recommended actions are:

1. Track your package and confirm estimated delivery date inYour Orders.
2. Confirm your shipping address inYour Orders. To avoid delivery problems, keep your address information up to date and add delivery instructions toYour Addresses.
3. Check payment processing inYour Orders.
4. Wait48 hoursto allow for unexpected delays.