Find a Missing Package That Shows As Delivered

Most packages arrive on time. On very rare occasions, the tracking may show as "delivered" but it looks like your package has not arrived.

 

Ask the relevant carrier if there is more information about the location of the package. See

Carrier Contact Information

Note:Some carriers may deliver until 10 pm.

If your tracking information shows that your package was delivered, but you can't find it:

• Verify the shipping address inYour Orders.
• Look for a notice of attempted delivery.
• Look around the delivery location for your package.
• See if someone else accepted the delivery, unless you have health or safety concerns about doing so.
• Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers.
• Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
• If you haven't received your package,contact uswithin 30 days of expected delivery. We'll do everything we can to help.

Note:If it is an order sold and shipped by a third-party seller, contact the seller directly for assistance. For more information, see theContact a Third-Party Sellerpage.