Replace a Damaged, Defective or Broken Item

VisitYour Orders and we will let you know what your options are for damaged, defective or broken items.

To replace an item and to see what self-service options are available:

1. Go to Your Orders and select beside the item you want to replace.
2. Select the item that you want to replace and select a reason from theReason for return menu.

You need to return your item within 30 days to avoid being charged for both the original and replacement items

Returning items with personal data

Remove any passwords and personal data contained in it before returning it. Remove personal accessories not originally included with the item, for example, cases or external memory cards purchased separately.

Related information

• For issues with Marketplace orders, learn about ourA-to-z Guarantee.